Frequently Asked Questions

Everything you need to know about shopping with The Couture Club.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the UK. International orders can take between 7-14 business days depending on the destination and customs processing.

What is your return policy?

We offer a 28-day return policy from the date of delivery. Items must be unworn, unwashed, and have all original tags attached to be eligible for a full refund or exchange.

How do I track my order?

Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking link and number to monitor your delivery progress in real-time.

Which payment methods do you accept?

We accept all major credit and debit cards, including Visa, Mastercard, and American Express. We also offer flexible payment options through Klarna, Clearpay, and PayPal.

Are your products true to size?

Most of our items are designed with a signature oversized or streetwear fit. We recommend checking our detailed Size Guide on each product page to find your perfect match.

Do you ship internationally?

Yes, we ship to over 100 countries worldwide. Shipping costs and delivery times are calculated at checkout based on your specific location.